Comments on: VistaPrint needs some help

By: Izabella

Izabella — Mon, 06 Jul 2009 15:31:05 +0000

I am completely UNSATISFIED with vistaprint. I have been using them for a year and things were great until I had to get a hold of someone to try to changing the shipping time from standard to rush. When I put my order in, the system did not give me any options.
NO help email, no customer service representative, their toll free number is a JOKE. Ive sent 3 of my friends to them and Im telling everyone not to order from them anymore. Im switching printing companies. I do not recommend them to anyone.

By: Chad

Chad — Tue, 31 Mar 2009 16:33:33 +0000

Recently, I was hit with unauthorized charges to my credit card from a company which serves in vistaprint’s rewards program. The company was Passport to Fun. I emailed PTF about these charges and they have removed me from membership. However, they have not refunded my money as yet. They claim that I clicked a banner ad on vistaprint’s website, and this click is what gave vistaprint authorization to release my credit card info to PTF, who in turn, began billing me for their bogus membership. I have since contacted vistaprint by phone and informed them that I will be moving my business elsewhere due to this very misleading rewards program–thing, whatever the hell it is. The vistaprint rep., I spoke with was nonplussed over my complaint. When I told him that vistaprint should reconsider how it does business and that they were losing mine, he had a glassy eyed, stoic, one word response: “sorry.” That was pretty much the end of our conversation. I will never do business with them again.

By: Pam East

Pam East — Tue, 03 Mar 2009 16:33:15 +0000

Vista print now seems to be employing a circular customer support service that does not entail any human interaction at all. The toll free number directs you to submit a help request via email online, but the website has NO email addresses available and just directs you back to the toll free number! What the heck??

By: Mark

Mark — Mon, 06 Oct 2008 17:43:30 +0000

After dealing with VistaPrint and having some unsatisfactory results, I switched to http://www.paperdirect.com and couldn’t be happier with the service. I now use PaperDirect for all of my business card and brochure paper needs. Selection is great, prices are competitive, and most importantly, the customer service is fantastic. I highly recommend you check them out.

By: giannis

giannis — Sat, 13 Sep 2008 10:49:40 +0000

Hi,
i want help with vistaprint. I have buy their web sites but i am not satisfied and i want to stop it. They say that you can contact them, but the number they are give is not available from mobiles in Greece (or maybe i have to put a code country that i don’t know), i tried to send them e-mail but no response. Do you have any idea how i can stop this thing now because i am still in the free month !

Many thanks

By: Banar

Banar — Tue, 26 Aug 2008 01:10:19 +0000

Hi.
I ordered 1000 envelopes 8-9 months ago, everything looked pretty nice. I just tried to place an order for another 1000 and their system says I need to upload design for front and back in 2 files. I downloaded their template, it’s all in one file. Have you ever had problem like this? I called them and lady tried to tell me that my file is over 5mb and that’s why. I knew this is not a problem but just to have it done, I uploaded 3mb jpeg and she said it’s not the right size. I AM USING THEIR TEMPLATE FILES, do you guys have any idea how to do it? I need to order like 5-6 envelope designs for my clients……. brrr

By: Samarth

Samarth — Mon, 07 Jul 2008 20:48:30 +0000

Regds Order 03430-14484-6V1

I placed an order for Business cards, Stick on pads and a metallic card holder.

Haven’t received the card holder.

Their toll free number doesnt seem to work. I need an email address!

By: Natalia

Natalia — Tue, 24 Jun 2008 00:17:10 +0000

Does anyone have an email address for support at VistaPrint. Not to offend anyone, but everytime I call their toll free number, I get someone who can’t understand me, or who I can’t understand.

Any help would be greatly appreciated.

By: J.J. Merrick

J.J. Merrick — Thu, 08 May 2008 14:35:19 +0000

John, you may want to email VistaPrint about that one :-) I’m not them

By: Jon C. McElfresh

Jon C. McElfresh — Thu, 08 May 2008 14:33:37 +0000

Order ID 86184-05775-336
The cards are beautiful, but the word STUDIOS was printed STUDIOD. What will it cost for another set of cards.
Thanks for your help, Jon C. McElfresh

If you send new cards, please send them to 1146 West Alabama Drive, Acworth, GA 30102-2508